Shipping Policy:
- Orders are processed within 1 to 5 business days.
- Standard shipping typically takes 5 to 10 business days within the U.S.
- International shipping times vary depending on destination.
- Once shipped, customers will receive a tracking number via email.
Return Policy:
Due to the nature of our products and for hygiene and safety reasons, all sales are final.
We do not accept returns or exchanges under any circumstances once an order has been shipped.
By placing an order with Ekoja Beauty, you acknowledge and agree that:
- Haircare products are non-returnable.
- Opened or unopened products cannot be resold.
- Returns will not be accepted for buyer’s remorse, dissatisfaction, or change of mind.
Damaged or Incorrect Items:
If your order arrives damaged or you receive the incorrect item:
- You must contact support@ekojabeauty.com within 48 hours of delivery.
- Include clear photos of the damaged item, photos of the outer shipping box, and your order number.
After review and verification, Ekoja Beauty may, at its sole discretion, replace the item or issue a refund.
We reserve the right to deny claims that:
- Lack photo evidence.
- Are submitted outside the 48 hour window.
- Appear fraudulent or inconsistent.
Lost or Stolen Packages:
Ekoja Beauty is not responsible for lost or stolen packages once tracking confirms delivery.
Please ensure:
- Your shipping address is accurate.
- Your delivery location is secure.
If a package is marked delivered but not received, you must contact the carrier directly to file a claim.
Additional Terms:
- For hygiene and safety reasons, used products are strictly non-returnable.
- Shipping fees are non-refundable unless the error was caused by Ekoja Beauty.
- We reserve the right to refuse service or future orders to customers who abuse refund or damage claims.